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      Here are the our frequently asked questions for our website. The questions and answer may be updated at any time.

      1. Where do I purchase the inner pots?

      You can purchase the inner pot from Cuckoo Service Center. There are two different service center located in United States. We recommend contacting the service center closest to you for fastest delivery and for cheaper shipping cost. The one that we're associated with is located in Los Angeles, CA.

      Los Angeles, CA
      Hours: Mon. to Fri. 9:00 a.m. to 5:00 p.m. (PST)
      323-780-8808 ext. 114

      Long Island, NY
      Hours: Mon. to Fri. 9:00 a.m. to 5:00 p.m. (ET)
      718-888-9144

      ***Inner pots are not covered by warranty. Prices and the inventory count for the inner pots may differ depending on the location. Also, inner pots do not come with the handles. You'll either need to remove the handles from your previous inner pot and reattach it to your new inner pot or purchase a new one from service center.***

      2. How do I install a cover packing?

      To maintain the best quality cooking experience with your Cuckoo rice cooker. It is recommended to replace your cover packing at least once a year.


      3. How do I make a return/exchange?

      Before you proceed with a return. We strongly suggest you to review our Refund Policy. You may contact us via email: contact@cuckoomallusa.com to process your return.